Terms of Service

01 Definitions

In these Terms, the following terms have the meanings set out below:

• “SoarApex”, “we”, “our”, “us” — refers to SoarApex and its affiliated entities.
• “Customer”, “you”, “your” — refers to any individual or entity accessing our website or purchasing our products.
• “Products” — refers to UAV systems, components, accessories, and related goods sold by SoarApex.
• “Services” — refers to technical consultation, customization, integration, and after-sales support provided by SoarApex.
• “Order” — refers to a purchase request submitted by the Customer and accepted by SoarApex.

02 Orders and Acceptance

All orders placed through our website, email, or authorized sales channels are subject to acceptance by SoarApex. An order is only considered accepted when:

• We issue a written order confirmation or proforma invoice.
• Any required deposit or full payment has been received.
• Product availability and shipping arrangements have been confirmed.

We reserve the right to decline or cancel any order due to product availability, pricing errors, suspected fraud, or compliance with export control regulations.

03 Pricing and Payment

All prices are quoted in the currency specified in the proforma invoice or order confirmation, unless otherwise agreed in writing. Prices may be subject to change without prior notice, but confirmed orders will be honored at the agreed price.

Accepted payment methods include:

• Bank transfer (T/T) — typically 30% deposit, 70% balance before shipment, unless otherwise agreed.
• Letter of Credit (L/C) — at sight, subject to our bank’s approval.
• Online payment — via secure third-party processors for eligible orders.

Any bank charges, currency conversion fees, or payment gateway fees are the responsibility of the Customer unless otherwise stated.

04 Delivery and Shipping

Delivery times stated on our website, in quotations, or in order confirmations are estimates only and are not guaranteed. Actual delivery may vary depending on production schedules, shipping conditions, and customs clearance.

Unless otherwise agreed in writing:

• Products are shipped under FOB (Free On Board) terms from the agreed port of departure.
• Risk of loss or damage transfers to the Customer upon delivery to the carrier.
• Any import duties, taxes, or customs clearance fees are the Customer’s responsibility.

If you require different Incoterms (such as CIF, DDP, or EXW), please specify this in your inquiry and we will confirm in the proforma invoice.

05 Inspection and Acceptance

The Customer is responsible for inspecting all products upon delivery. Any claims regarding shortages, visible damage, or non-conformity with the agreed specifications must be submitted in writing within 7 calendar days of receipt, together with supporting photos or documentation.

Failure to notify us within this period will be deemed as acceptance of the products in good condition. Hidden defects discovered later should be reported as soon as reasonably practicable.

06 Warranty

SoarApex provides a limited warranty on its products against manufacturing defects under normal use. The warranty period is specified in the product documentation or order confirmation, typically 12 months from the date of shipment unless otherwise stated.

The warranty does not cover:

• Damage caused by improper installation, misuse, or accident.
• Products that have been modified, repaired, or disassembled by unauthorized parties.
• Consumable parts, batteries, or accessories subject to normal wear and tear.
• Damage caused by force majeure events, including natural disasters or power surges.

Warranty claims must be submitted with proof of purchase and a detailed description of the issue. Our sole obligation under this warranty is to repair or replace the defective product, at our discretion.

07 Intellectual Property

All content on this website — including text, images, logos, product designs, technical documentation, and software — is the property of SoarApex or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent. For OEM/ODM projects, specific intellectual property terms will be defined in a separate agreement.

08 Limitation of Liability

To the maximum extent permitted by applicable law, SoarApex shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, arising out of or related to the use of our products or services.

Our total liability for any claim arising from or related to a product shall not exceed the total amount paid by the Customer for that specific product.

09 Force Majeure

SoarApex shall not be liable for any delay or failure to perform its obligations caused by events beyond our reasonable control, including but not limited to:

• Natural disasters, epidemics, or severe weather conditions.
• War, terrorism, or civil unrest.
• Government actions, export control restrictions, or changes in trade regulations.
• Strikes, transportation disruptions, or supplier failures.

In such cases, we will notify the Customer promptly and make reasonable efforts to resume performance.

10 Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, either party may submit the dispute to the competent court in Shenzhen, Guangdong Province, China.

11 Changes to These Terms & Contact

We reserve the right to update or modify these Terms at any time. Changes will take effect upon posting to this page, and the “Last updated” date will be revised accordingly. Continued use of our website or services after such changes constitutes your acceptance of the revised Terms.

If you have any questions about these Terms of Service, please contact us:

• Email: info@soarapex.com
• Phone: +86-755-2324-3136
• Address: 4th Floor, Building 1, Lebao Industrial Park, Guangqiao Road, Guangming District, Shenzhen City, Guangdong Province, P.R.C