Privacy Policy

01 Information We Collect

We collect information in three ways: information you provide directly, information collected automatically, and information from third-party services.

1.1 Information You Provide Directly

• Contact information — name, company, email address, phone number, and country/region when you submit an inquiry form, subscribe to our newsletter, or contact us by email.
• Business information — company name, job title, and industry details when you request a quote or discuss a bulk order.
• Order information — billing address, shipping address, and purchase history when you place an order through our store.
• Communication content — messages, attachments, and technical specifications you share with our engineering team.

1.2 Information Collected Automatically

• Device and browser data — IP address, browser type, operating system, device type, and screen resolution.
• Usage data — pages visited, time spent on pages, referring URLs, and interaction patterns, collected via analytics tools such as Google Analytics.
• Cookies and similar technologies — see Section 5 for details.

1.3 Information from Third Parties

• Payment processors (e.g., Stripe, PayPal) provide us with transaction confirmations but never share your full card details.
• Logistics partners provide delivery status and tracking information.

02 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide technical consultations.
• To process orders, arrange shipping, and issue invoices.
• To send transactional emails such as order confirmations and shipping notifications.
• To send marketing communications (newsletters, product updates) — only if you have opted in. You can unsubscribe at any time.
• To improve our website, products, and services through analytics.
• To comply with legal, tax, and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

03 How We Share Your Information

We may share your data only with the following categories of service providers, strictly for the purposes described:

• Payment processors — to complete your transactions securely (e.g., Stripe, PayPal).
• Logistics and shipping partners — to deliver products to your address.
• Email and marketing platforms — to send newsletters or respond to inquiries.
• Analytics providers — such as Google Analytics, to help us understand site usage.
• Legal authorities — when required by law, court order, or to protect our legal rights.

All third-party providers are required to protect your data and may not use it for any purpose other than the service they provide to us.

04 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Typically:

• Inquiry data — retained for up to 3 years after our last contact.
• Order data — retained for up to 7 years to comply with tax and accounting requirements.
• Marketing data — retained until you unsubscribe.
• Analytics data — retained according to the default settings of our analytics providers (typically 14–26 months).

05 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze site traffic. We use the following categories:

• Essential cookies — required for the website to function (e.g., shopping cart, login sessions).
• Analytics cookies — help us understand how visitors use the site (e.g., Google Analytics).
• Marketing cookies — may be used if you interact with our advertising campaigns.

You can disable cookies in your browser settings at any time. Note that disabling essential cookies may affect the functionality of our website and store.

06 Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Restricted access to personal data within our organization.
• Regular security audits and malware scanning (e.g., Wordfence firewall protection).
• Secure third-party payment processors — we never store your full credit card information.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

07 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data (“right to be forgotten”).
• Right to restrict processing — request that we limit how we use your data.
• Right to data portability — request your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent — withdraw consent at any time for processing based on consent.

To exercise any of these rights, please contact us at info@soarapex.com. We will respond within 30 days.

If you are located in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority. If you are a California resident, you may have additional rights under the CCPA — please contact us for details.

08 International Data Transfers

SoarApex is based in Shenzhen, China. If you are accessing our website from outside China, your information may be transferred to, stored, and processed in China, where our servers are located and our central database is operated. We take steps to ensure that your data receives an adequate level of protection in accordance with this Privacy Policy and applicable law.

09 Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: info@soarapex.com
• Phone: +86-755-2324-3136
• Address: 4th Floor, Building 1, Lebao Industrial Park, Guangqiao Road, Guangming District, Shenzhen City, Guangdong Province, P.R.C